The Aging Life Care Association (ALCA), together with its Board of Directors, commissioned the first-ever peer-reviewed survey of clients and their family members to measure the impact of care management on users of our services. While we’ve consistently recognized that our efforts have had a significant impact, this survey provides valuable insights into the satisfaction levels of our care management clients and their perceptions of the quality and effectiveness of our work.

The research team at Virginia Tech’s Center for Gerontology successfully wrapped up their comprehensive three-year project this spring, unveiling very positive results. It underscores the vital role that Aging Life Care Managers® play in supporting clients and their families when they face challenges of aging and/or disability. Our specialized expertise, unwavering ethical standards, and compassionate guidance play a pivotal role in providing effective care management. As trained professionals, we are not just experts in the fields of aging, disability, and care coordination; we are dedicated advocates who provide invaluable support to families facing the challenges of complex health conditions.

Whether we are assisting with a challenging transition from the hospital to a skilled nursing community or coordinating an array of services for clients who wish to age in place, as Aging Life Care Managers, we embody compassion and understanding, serving not only as trusted partners in care, but as an essential resource that supports and empowers families. We combine clinical expertise with ethical standards and emotional understanding, so that we can be an essential ally in the management of challenges related to aging, illness, and end-of-life care. Our unique skill set enables us to provide effective guidance and support, helping the families we serve navigate the complexities of these life stages.

Further findings from the study are shown on the chart below: 93% of people reported that they felt that the value of care managers outweighed the cost, 97% felt care managers helped to mediate family dynamics, 91% found care managers responsive in a crisis, 96% noted strong knowledge of local resources and 82% said that services helped to reduce social isolation.